Refund policy

Refund Policy

At La Maison des Amis, we strive to provide the highest quality products and ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied or encounter an issue with your product, we’re here to help with a straightforward refund policy.

1. Eligibility for Refunds

• You may request a refund within 14 days of receiving your product.

• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.

• Proof of purchase (such as a receipt or order confirmation) is required for all refund requests.

2. Non-Refundable Items

• Items marked as “Final Sale” cannot be refunded.

• Gift cards and downloadable products are non-refundable.

3. How to Request a Refund

• To initiate a refund, please contact our customer service team at info@lamaisondesamis.com with your order number and reason for the refund.

• Once your request is received and reviewed, we will notify you of the approval or rejection of your refund.

4. Refund Process

• If your refund is approved, it will be processed within 5-10 business days, and the funds will be credited back to your original method of payment.

• Shipping costs are non-refundable.

 

5. Late or Missing Refunds

• If you haven’t received a refund after 10 business days, first check with your bank or credit card provider. It may take some time before your refund is officially posted.

• If you’ve done this and still have not received your refund, please contact us at info@lamaisondesamis.com.

6. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@lamaisondesamis.com.

This refund policy covers all the essentials in a clear and approachable way. Let me know if you’d like to adjust anything!