Shipping policy
Shipping Policy for La Maison des Amis
At La Maison des Amis, we strive to deliver your order efficiently and with care. Below are the details of our shipping policy, including costs, delivery times, and international shipping from our headquarters in The Netherlands.
1. Shipping Destinations
We ship worldwide from The Netherlands. The regions we ship to include:
• Domestic (The Netherlands)
• European Union (EU countries)
• Rest of Europe
• International (Outside Europe)
If your country is not available at checkout, please contact us at info@lamaisondesamis.com for potential shipping options.
2. Shipping Costs
*All orders are free of shipping costs (within the Netherlands).
Shipping costs are calculated at checkout based on the destination, size, and weight of your order.
3. Processing Time
Once you place an order, we aim to process and ship it within 1-3 business days. Please note that during holidays or peak seasons, this processing time may extend slightly.
• Orders placed on weekends or public holidays will be processed the next business day.
• You will receive a shipping confirmation email with a tracking link once your order has been shipped.
4. Delivery Times
Estimated delivery times vary by location:
• The Netherlands: 1-3 business days
• European Union (EU): 3-7 business days
• Rest of Europe: 5-10 business days
• International: 7-21 business days, depending on customs and location
Please note that delivery times are estimates, and delays may occur due to unforeseen factors such as customs processing or courier issues.
5. Order Tracking
You will receive a tracking number by email once your order has shipped. Tracking information may take up to 48 hours to update. If you encounter any issues with tracking, feel free to contact us at info@lamaisondesamis.com.
6. Customs, Duties, and Taxes
For international orders outside the EU, additional customs fees, duties, or taxes may be charged upon arrival. These fees are the responsibility of the customer, and we recommend checking with your local customs office for any regulations before placing your order.
7. Lost or Delayed Packages
Once your package is in the hands of the shipping carrier, La Maison des Amis is not responsible for lost or delayed shipments. However, if your package is significantly delayed or appears to be lost, please contact us at info@lamaisondesamis.com, and we will work with the carrier to resolve the issue.
8. Incorrect Shipping Information
It is your responsibility to provide accurate shipping information at checkout. La Maison des Amis is not responsible for packages shipped to incorrect addresses provided by the customer. If you realize there is an error after placing your order, please contact us immediately at info@lamaisondesamis.com.
This policy outlines all key shipping considerations, taking into account shipping from The Netherlands, and offers a comprehensive view for both domestic and international customers. Let me know if you need further adjustments!